Franco's

Reservation Policy

• Reservations are highly recommended, especially for weekends and special occasions
• Tables are held for 15 minutes after reservation time
• Cancellations should be made at least 2 hours in advance

General Dining Policies

• We operate on a first-come, first-served basis for walk-ins
• Smart casual dress code applies
• Children are welcome; high chairs and children's menus available
• We reserve the right to refuse service to disruptive guests
• Outside food and beverages are not permitted

Payment & Pricing

• We accept cash, all major credit cards, and EFT payments
• Prices are subject to change without notice

Dietary Requirements & Allergies

• Please inform staff of any allergies or dietary requirements when ordering
• While we take precautions, we cannot guarantee allergen-free environments
• Vegetarian options are clearly marked on our menu with (V)
• We use fresh ingredients but cannot guarantee dishes are suitable for severe allergies

Health & Safety

• We maintain the highest standards of food safety and hygiene
• All staff are trained in food handling and safety procedures
• We reserve the right to refuse entry to visibly intoxicated guests
• Parents are responsible for supervising their children at all times
• Please report any accidents or incidents to staff immediately

Complaints & Feedback

• We welcome feedback to improve our service
• Complaints should be addressed to management during your visit
• If unresolved, please email us at Francosvanderbijlpark@gmail.com

Liability & Disclaimer

• Franco's Italian Restaurant is not liable for lost or stolen personal items
• Guests dine at their own risk regarding food allergies and dietary restrictions
• We are not responsible for damages to vehicles in the parking area
• These terms are subject to change and will be updated on our website

Dress Code & Behavior Policy

At Franco's, we are proud to be a family-friendly establishment, committed to providing a welcoming and respectful atmosphere for all guests. To ensure a comfortable dining experience, we ask that all patrons adhere to the following dress code and behavior guidelines:

Dress Code

• No overly revealing clothing
• No exposed undergarments of any kind
• Adults are required to wear shoes at all times
• Clothing with offensive graphics or wording will not be permitted

Guest Conduct

• We ask that guests maintain a respectful atmosphere
• Disruptive, loud or inappropriate behaviour that disturbs the dining experience of other WILL NOT BE TOLERATED
• Guests who engage in such behaviour may be asked to leave

Photography Policy

• For the privacy and comfort of all our guests, photos are not permitted to be taken around the restaurant
• Guest may take photos at their own tables, but we kindly ask that you be mindful of others

Additional Information

• Right of Admission is Reserved. *Franco's reserves the right to refuse service to any guest who does not adhere to this policy
• This policy may be amended or updated at any time, at the restaurant's discretion

We appreciate your cooperation & understanding in maintaining a respectful and enjoyable environment for all of our guests.

Thank you for choosing to dine with us at Franco's.

Policy for Functions / Events

Thank you for choosing Franco's

• WE UNFORTUNATELY DO NOT CATER FOR GROUPS LARGER THAN 40pax
• The OUTSIDE DECK AREA as well as INSIDE DOWNSTAIRS AREA are not available for large functions on FRIDAYS and SATURDAYS - the MAX number of heads for a booking on these two days are 30pax
• We unfortunately do not give exclusive use of any section of the restaurant for a function ON ANY DAY OF THE WEEK
• Bookings are for full dining customers. A minimum of 1 Main Course per person is required - we do not accept drinks only bookings

Set Menu

• Recommended for a large group to ensure expedited service - a set menu can be created to suit your requirements

Service Charge

• 10% Service fee for groups of 10 or more will be added to the bill

Seat Fee & Confirmation

• Confirmation of booking MUST be made 48hrs before the function
• A SEAT FEE WILL ONLY INCUR IF NUMBER OF SEATS ARE CONFIRMED and NOT ALL GUESTS CONFIRMED ARRIVE ON THE DAY OF THE FUNCTION - you will then be LIABLE for each non-attendee (EACH OPEN SEAT)
• SEAT FEE STRUCTURE FOR OPEN SEATS:
  • Outside deck area: R250 per adult / R150 per child
  • Downstairs inside area: R200 per adult / R100 per child
  • Upstairs inside area: R150 per adult / R100 per child
• We have introduced this as on occasion when large tables / functions have been booked not all guests confirmed arrive and we have turned away other guests/functions due to space limitations thus losing additional bookings

Amendments / Changes

• Franco's Restaurant MUST be notified 48 hrs. before the function of any changes or requirements to the date; time slot; menu; booked seats

Important Dining Information

• Please be advised that specific table requested cannot be guaranteed
• Please ensure children of all ages are included in your final party size
• We cannot accommodate large parties across multiple tables
• If you book an outside table and the weather changes, we cannot guarantee a table inside

Time Slot - 4 Hours

• Each function is allocated a 4hour time slot
• If additional time is required and space permits, we can relocate your party
• However if we are fully booked, we CAN NOT guarantee that we will be able to accommodate you after this time period

No Corkage

• NO corkage is offered – please discuss any wine requirements you may have that do not appear on our comprehensive wine list and we can arrange to have it on hand for your function/event
• Please mention this at the time of booking

Cake Fee

• There will be a cake charge for cupcakes and cake a once off amount of:
  • Cupcakes: R50
  • Cake: R50
  • Cupcakes & Cake: R100

Decorations

• You may bring your own TABLE décor - we ask that you please be aware of the other tables around you
• We DO NOT allow PARTY POPPERS AND CONFETTI OF ANY KIND
• WE DO NOT ALLOW BALLOON WALLS, BACKDROPS, PHOTO WALLS OR FURNITURE OF ANY KIND
• Please discuss a time to setup / decorate your table
• All décor not cleared by you after the function / event will be disposed of – thrown away

Music

• We provide a playlist designed to complement the dining experience as well as maintain a consistent experience for all guests
• We unfortunately cannot accommodate requests to change the music during your visit
• The music we play is an essential part of our restaurant's ambiance

Payment

• NO EFT'S WILL BE ACCEPTED AS PAYMENT ON THE DAY
• The host / hostess of the function / event is liable for the full settlement of all outstanding bills incurred or related to the function / event at the end of the function /event

Final Note

We appreciate your understanding of our policies, which are in place to maintain a pleasant, consistent atmosphere for everyone to enjoy in the restaurant.

Thank you for your cooperation and we hope you enjoy your meal & experience with us.

PLEASE CONTACT FRANCO'S TO DISCUSS ANY CONCERNS YOU MAY HAVE